Payment: All orders must be paid in full at least two weeks prior to your event or when the order is placed (whichever is later). We accept cash, checks and credit card as payment.
Decorations and Coloring: We have highly skilled cake artists and decorators. We will do our best to match any requested color or design. When coloring fondant or buttercream, there are outside factors such as temperature and humidity will affect the final color or design, that we have little control over. Each cake is a work of art. As such, each of our signature cakes and custom cakes will vary slightly from original photos. Refunds requested due to decorating style, color shade or design will not be honored.
Copyright: We respect all copyright laws. As such, we are limited to what we can offer when it comes to a licensed character. We have access to licensed edible images and can also decorate using colors to coordinate with licensed figurines that you may choose to purchase on your own for your cake.
Accepting an order: Once an order has been picked up or received by you or a designated party it is considered accepted as is. We ask that you check your order before leaving to be sure everything is correct (color, design, spelling, products). If a mistake has been made, we will do everything we can to correct it before you leave. All products are the responsibility of the customer once it is turned over to you. We are not responsible for any damage to the cake or other products during transport, set-up, or any time thereafter. Keep in mind that cakes and cupcakes are fragile and damages can happen if not handled properly. Weather, temperature and humidity, as well as time sitting out all affect the quality and viability of the cake, cupcakes and other products.
Refund/Exchange Policy: No cash or credit card refunds are given unless there was an error in calculating your total. We take pride in our cakes and other products. In the unlikely event that you are displeased with your order or purchase, please let us know about the problem within 24 hours and then return the uneaten portion of your dessert to us within 2 business days of receipt of your product. Store credits are decided on a case by case basis, but our goal is to make you happy. Staff will not be able to resolve the issue for you until we have a chance to review your concern and the returned product. We will notify you within 2 business days of your return. We are not able to offer credits in cases where the product was baked and decorated correctly, but a flavor or texture didn’t meet a personal preference. Most people love our flavors, but it’s impossible to predict everyone’s personal taste preferences. If we determine that there is a quality issue, we will provide a proportionate refund for the amount returned in the form of a store gift card.
Cancellation/Change in Order Policy: We understand that plans change, and we will assist you in changing the date of your order whenever possible. A lot of planning goes into each step of our process in order to provide you with the final product, from ordering supplies, preparing fondant decorations in advance, baking to order, prioritizing our schedule to make your order and final decoration and boxing of your order. Because of this, changes to your order will not be possible the week of your requested delivery or pick up date. We will do our best to honor requested changes made with more than a week’s notice whenever possible. An additional fee may apply.
Orders canceled 10 calendar days in advance will receive 75% of the purchase on a gift card.
Orders canceled 5 calendar days in advance will receive 50% of the purchase on a gift card.
Orders cannot be canceled with less than one week’s notice.
Non-refundable deposits for wedding and other special events will not be refunded under any circumstance.
COVID-19 CANCELLATIONS: We are no longer able to offer refunds for events cancelled due to COVID-19. We will work with you to move your order to a different date, whenever possible, or offer you store credit with advanced notice, as specified above.